At Victory Road, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

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1. Eligibility for Returns
We accept returns under the following conditions:

Items must be returned within 30 days of purchase.

The product must be in its original, unopened, and unused condition.

Proof of purchase (receipt or order confirmation) is required.

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2. Non-Returnable Items
We cannot accept returns for:

Opened or used items (including Pokémon card packs that have been unsealed)

Digital products (e.g., online codes, virtual content)

Sale or clearance items

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3. Return Process
To initiate a return:

Contact our support team at [Insert Contact Email] to request a return authorization.

Ship the item to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.​

Once received and inspected, we will process your refund or exchange within 5-7 business days.

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4. Refunds

Approved refunds will be issued to the original payment method.

Shipping costs are non-refundable unless the return is due to an error on our part.

Please allow up to 10 business days for the refund to appear in your account.

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5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no extra cost to you.

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6. Exchanges
We offer exchanges for defective or incorrect items. If you need a different product, please place a new order and return the unwanted item for a refund.

By shopping at Victory Road, you agree to this Returns & Refunds Policy.